Greetings,
The
Gaps and Needs Committee has been working hard over the
last 8-10 months to develop customer and provider surveys
to evaluate service gaps and needs across the Balance of
State. We hope to conduct focus groups in 2018, but these
surveys will serve as our 2017 Gaps and Needs Assessment.
We’d
like each local CoC/Coalition to aim for 30 completed
customer surveys by Wednesday,
December 13th. Programs will have
approximately 1 month to reach that goal. Please see the
detailed instructions attached for how to administer both
the customer and provider surveys. The customer survey
will take approximately 10-15 minutes to complete. These
surveys are COMPLETELY VOLUNTARY and although we
have set a goal for each local CoC/Coalition, that goal is
not set in stone. It’s just a goal. We understand that
some local CoCs/Coalitions will have an easier time
meeting that goal than others, and that’s okay!
For
the provider survey, we ask that members distribute this
survey to your partners as well, see the detailed
instructions attached. There is no set goal for the
provider surveys, but we encourage folks to complete them
by the deadline of Wednesday,
December 13th. This is a great
opportunity to enhance our collaborative work throughout
the state, so please make a strong effort to the complete
the survey. The provider survey should not take more than
5-10 minutes to complete.
Please
find the links to the SurveyMonkey surveys below. Paper
copies are also attached for those who would prefer to use
paper, but please see the instructions for how to handle
the paper surveys, because they have different
requirements. We have also included a version of the
Customer survey in Spanish for Spanish-speaking customers.
Customer
Survey: https://www.surveymonkey.com/r/BOSCOC-Customer_Survey_2017
Customer
Survey in Spanish: https://www.surveymonkey.com/r/BOSCOC_Customer_Survey_Espanol
Provider
Survey: https://www.surveymonkey.com/r/BOSCOC-Provider_Survey_2017
If
you have any questions or concerns, please feel free to
contact Adrienne Roach at adrienner@endabusewi.org
or Kim Cable at kim.cable@couleecap.org.
Thank
you for your effort and commitment to evaluating our
statewide gaps and needs. We look forward to sharing the
results with you all at the February Quarterly meeting.
Sincerely,
The
BOSCOC Gaps and Needs Committee
Carrie
Poser
COC
Director
Wisconsin
Balance of State Continuum of Care
PO
Box 272
Eau
Claire, WI 54702
715-598-3301
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